Refund Policy · Lumé Peptides

Welcome!

I understand these products are for research use only and not for use in people or pets. I am purchasing these items for laboratory or research purposes only. They are not for human or animal use, not medicine, and not for diagnosing, treating, or curing any condition. I will follow all applicable laws and safe handling rules. I accept that this website, and our affiliates, are not responsible for how I use or store these items once delivered, to the fullest extent allowed by law. In accordance with industry guidelines, access to this website is restricted to individuals 21 years of age or older. This site provides information and products strictly for laboratory and research use. On your first checkout, we will collect your researcher information. Not all fields are mandatory. Are you over 21 years of age?

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We're sorry. You must be 21 or older to access this site.

General Policy

Due to the nature of research compounds, all sales are final once shipped. We cannot accept returns of research chemicals for refund or exchange. This policy exists to maintain the integrity of our supply chain and protect all parties involved.

However, we stand behind every product we ship. If there is a problem with your order, we will make it right. See the sections below for specific circumstances.

Damaged or Defective Products

If your order arrives visibly damaged, with broken vials, or with a product that clearly does not match its label or COA documentation, contact us within 5 business days of delivery at support@lumepeptides.com.

Include your order number, a description of the issue, and photos of the product and packaging. We will evaluate the claim and, where verified, issue a replacement at no charge.

Wrong Item Shipped

If you receive a product different from what you ordered, contact us within 5 business days with your order number and photos of what you received. We will ship the correct item at our expense as soon as possible.

Lost Packages

If your tracking shows delivered but you have not received your package, first check with neighbors and any building management. If the package is still not located, contact us at support@lumepeptides.com within 7 business days of the confirmed delivery date. We will work with the carrier to investigate and resolve the issue.

We are not responsible for packages confirmed delivered to the address provided at checkout that are subsequently lost or stolen.

Order Cancellations

We can cancel an order only if it has not yet shipped. If you need to cancel, contact us immediately at support@lumepeptides.com. Once a tracking number has been generated, the order cannot be cancelled. We process orders quickly, so cancellation requests must come within one hour of order placement on business days.

Discretionary Credits

In rare circumstances outside the above categories, we may offer store credit at our discretion. These decisions are made case-by-case and are not guaranteed. Store credit does not expire and applies to future purchases of any product on the site.

Contact

For any issue with your order, email support@lumepeptides.com with your order number, or call us at (239) 350-4532. We respond within one business day and will work to resolve every issue fairly.

Last updated: May 2026 · Lumé Longevity LLC

RESEARCH USE ONLY — NOT FOR HUMAN OR ANIMAL USE

All products sold by this merchant are intended strictly for in-vitro laboratory, analytical, and scientific research purposes only. These products have not been evaluated or approved by the U.S. Food and Drug Administration and are not intended for human or veterinary use, human consumption, injection, diagnosis, treatment, cure, or prevention of any disease.

By purchasing from this website, you confirm that you are a qualified researcher, are at least 21 years old, and will use the products only in compliance with all applicable laws and regulations. Merchant is not responsible for unauthorized, improper, or unlawful use of its products to the fullest extent permitted by law.