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Shipping Policy
Same-day dispatch, nationwide delivery, and everything you need to know about getting your order.
01
Processing & Dispatch
Orders placed before 2:00pm EST on business days (Monday through Friday, excluding federal holidays) ship the same day. Orders placed after 2:00pm EST, on weekends, or on holidays ship the next business day.
Once your order ships, you'll receive a tracking number via email. Allow up to 2 hours for tracking to activate after dispatch.
02
Delivery Timeframes
| Service | Estimated Delivery | Cost |
|---|
| UPS Ground | 1–5 business days | $12.95 |
| UPS 2nd Day Air | 2 business days | $24.95 |
| Free Shipping (orders $150+) | UPS Ground, 1–5 business days | Free |
Delivery estimates are provided by the carrier and are not guaranteed. Delays caused by weather, carrier disruptions, or incorrect address information are outside our control.
03
Shipping Area
We currently ship to all 50 U.S. states and territories. We do not ship to P.O. boxes or APO/FPO addresses at this time. International shipping is not currently available. No card transactions are allowed for international shipping. We respect federal, state, and city laws; our shipping restrictions are detailed in the footer.
Customers are responsible for ensuring all applicable laws in their state or jurisdiction permit purchase and possession of research compounds before ordering.
04
Packaging & Temperature
All orders ship in a plain, unbranded padded mailer with no logos, product names, or other identifying markings on the outside. Lyophilized peptides are stable at room temperature for short transit periods and do not require cold-chain shipping. Orders ship via UPS, and UPS 2nd Day Air is available at checkout if you would prefer a shorter transit time during warmer months.
Once delivered, store all compounds according to the specifications included with your order. Lyophilized peptides should be stored at −20°C for long-term storage.
05
Address Errors & Undeliverable Packages
You are responsible for providing an accurate and complete shipping address at checkout. If a package is returned to us due to an incorrect address, refused delivery, or failure to pick up from a carrier facility, we will contact you to arrange re-shipment. Re-shipment fees apply.
We are not responsible for packages lost or stolen after confirmed delivery to the address provided at checkout.
06
Damaged or Missing Items
If your order arrives damaged or is missing items, contact us within 5 business days of delivery at support@lumepeptides.com with your order number and photos of the packaging and product. We will assess on a case-by-case basis and issue a replacement or credit where appropriate.
07
Questions
For order or shipping inquiries, email support@lumepeptides.com. Include your order number and we'll respond within one business day.
Last updated: May 2026 · Lumé Longevity LLC
RESEARCH USE ONLY — NOT FOR HUMAN OR ANIMAL USE
All products sold by this merchant are intended strictly for in-vitro laboratory, analytical, and scientific research purposes only. These products have not been evaluated or approved by the U.S. Food and Drug Administration and are not intended for human or veterinary use, human consumption, injection, diagnosis, treatment, cure, or prevention of any disease.
By purchasing from this website, you confirm that you are a qualified researcher, are at least 21 years old, and will use the products only in compliance with all applicable laws and regulations. Merchant is not responsible for unauthorized, improper, or unlawful use of its products to the fullest extent permitted by law.
